TERMS & CONDITIONS

1. ENTERING THE CAR RENTAL AGREEMENT

 

The rental agreement is made between Rova Rent (Rental Company) and the person who signs it, or the company that person represents (Renter). The driver must hold a valid licence accepted in Finland, have at least one year of driving experience, have sufficient winter driving skill, and meet the minimum age stated in the agreement at pick-up and during the whole rental period.

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2. HANDING OVER THE CAR FOR THE USE OF THE RENTER

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We hand over the car in good working order, roadworthy, cleaned, with winter tyres in season, at the agreed place and time. We will explain controls, heaters and electric charging if you ask. Please inspect the car together with us at pick-up, photograph any existing damage, and report defects immediately. Damage not noted at pick-up is presumed to have happened during your rental.

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3. USE OF THE CAR DURING THE RENTAL

 

You must care for the car as your own, drive carefully, especially in Lapland winter, darkness and reindeer areas, and use the car only for normal driving. Check tyre pressure, fluids and charge level, always lock the car, never leave keys inside, and only let drivers named in the agreement drive. Tell any additional driver about these terms.

Not allowed without our written permission: leaving Finland, ice roads outside official routes, off-road, flooded or closed roads, towing, racing, driving school, paid transport, smoking, or pets. Use only the correct fuel or charging type; you pay for fuel and electricity and for damage from wrong fuel. Return full; electric full means at least 70%; otherwise we charge missing fuel plus a refuelling fee from the price list.

In winter clear snow and ice from windows, lights, roof and sensors, use pre-heating when available, and drive gently on gravel. You pay all parking, speeding, traffic fines, tolls and congestion charges from your rental, and you allow us to share your details with authorities to process them.
 

 

4. THE RENTER'S LIABILITY FOR THE CAR AND ITS ACCESSORIES DURING THE RENTAL PERIOD, OWN RISK

Windshield, tires and not-at-fault accidents are fully covered.

You are responsible for damage to or loss of the car and accessories during your rental, plus loss-of-use rent while it is repaired, up to 30 days. Per incident your liability is limited to the excess stated in your agreement. 

Full cost without excess limit applies for intentional harm, gross negligence, crime, alcohol or drugs, breaking use rules, wrong fuel, smoking, upholstery damage, lost keys, wrong tyre pressure, overloading, snow damage where warned, too-narrow passages, flooded or poor roads, and unusual dirt requiring extra cleaning, charged from the price list. If an at-fault third party or insurer fully pays us, your excess is refunded.

 

5. PROCEDURE IN CASE OF DAMAGE TO OR FAILURE OF THE CAR

 

If the car is damaged, faulty, stolen, or hits an animal, tell us at once, and for accidents also call 112 and police and note the number. Complete our written damage report with photos and do not admit fault to others. Late reporting causing extra damage is your responsibility. For faults not your fault we are liable; urgent roadside repair up to EUR 75 needs our prior approval with receipt.

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6. PAYMENT OF RENT

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Pay by card per agreement and price list, including VAT. At pick-up we may pre-authorize estimated rent plus deposit [amount in agreement] to check validity, as a hold not a charge. By signing you allow us to charge the same card later for extensions, excess, missing fuel, delivery, late return, cleaning, smoking, pet, key loss, fines, tolls, parking, plus our admin fee per case, and other rental charges. If a company renter does not pay, the signatory pays personally. We may ask for two credit cards as security for larger vehicles or higher risk. You approve the estimated final calculation in advance without separate signature, and final billing follows actual use, fees and price list.

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7. THE RENTAL COMPANY´S LIABILITY FOR A DEFECT IN THE CAR AND DELAY

 

If a technical fault or defect appears that is not your responsibility, you may request repair or a price reduction matching the defect. If we cannot provide the booked car, we will offer a comparable car if available. You may claim reasonable direct costs caused by our delay, as required by Finnish law. Indirect losses are excluded as far as law permits.

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8. RETURN OF THE CAR UPON EXPIRATION OF THE AGREED RENTAL PERIOD

 

Return the car with all accessories and keys to the agreed place at the agreed time. Rental ends when we receive car and keys or confirm an approved drop. Unapproved late return or missing extension may be reported to police. We charge rent for delay plus work and losses. Return full tank or agreed charge; grace [29 minutes] then extra fees apply. We are not liable for items left behind.
 

9. RETURNING THE CAR BEFORE THE EXPIRATION OF THE AGREED RENTAL PERIOD

 

If you return early, rent is recalculated for actual use under the agreement and price list. Promotional or long-rental rates may change to standard daily rates if duration shortens. Prepaid rentals are non-refundable for unused days unless mandatory law says otherwise. Please notify us in advance of early return to arrange inspection and closing at the agreed location during opening hours.

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10. CANCELLATION OF THE AGREEMENT

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We may cancel immediately for material breach and require instant return of car with accessories to the agreed place. Either party may cancel if the car is stolen or develops a fault we are liable for and we do not provide a replacement within reasonable time after notice. Paid unused rent is handled per Sections 9 and 7 and mandatory law.

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11. DISPUTES CONCERNING THE RENTAL AGREEMENT

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Finnish law applies. Disputes first negotiated, then Lapland District Court or consumer board.